PSG supported specified productivity solutions before new applications moved to EDGE on 30 September 2026. For a new digital project, assess the current activity and package conditions, then choose software that fits actual workflows, can be implemented by your team and remains affordable after the supported period.
The right IT solution is the one staff can use to complete important work reliably. Begin with a narrow operating problem and test the proposed package against it before allowing a grant percentage or feature list to drive the purchase.
What to take away
- Test realistic transactions and exceptions during demonstrations.
- Budget for data preparation, training, renewals and support.
- Check the current package conditions and applicable grant balance.
Choose the workflow before the software category
List the tasks that are slow, error-prone or difficult to monitor. Identify who performs them, which information they need and what happens when something goes wrong. This may reveal that the main issue is a missing rule or unreliable data rather than a missing application.
Prioritise one important workflow for evaluation. For an illustrative service business, that might be assigning jobs and recording completion. Define a few realistic scenarios, including a cancellation or urgent reassignment. Ask vendors to demonstrate those scenarios so the comparison concerns useful work rather than the number of features available.
Review the actual package and implementation scope
A supported vendor may offer several packages with different functions, user limits and services. Confirm the exact option proposed and its current activity conditions. IMDA's digital solution pre-approval role does not mean every purchase from a listed vendor automatically receives grant approval.
Ask who handles migration, configuration, integration and user training. Clarify what the business must prepare. Check whether hardware is owned or supplied as part of a subscription, and what happens when the contract ends. Obtain clear renewal and exit terms before treating the first-year price as the complete cost.
Make staff adoption part of the deployment plan
Name a process owner and a small group of users who can test the system before wider adoption. Use real but appropriately protected business data where practical. Compare results with the existing method and resolve errors before retiring the old process.
Prepare short instructions for frequent tasks and decide where staff should raise problems. Schedule training around actual work rather than relying only on a vendor demonstration. Define the date on which the new system becomes the authoritative record, so employees do not maintain conflicting spreadsheets indefinitely. These operating choices often determine whether the software delivers value.
Measure value and keep grant records together
For new EDGE projects, check the selected activity and the relevant cap. The S$30,000 sub-cap for specified digital solutions and pre-scoped equipment sits within the overall annual S$100,000 cap. It is not an additional allowance, and support remains subject to assessment.
Measure the intended improvement using a baseline such as time to complete a task, correction rate or reporting delay. Keep the required deployment evidence, identifiers, invoices and payment records. Review results after the initial learning period, and address weak adoption before buying additional modules. Existing PSG projects should continue to follow their original approval and claim terms.
Continue with the digital solutions guide for a deeper planning guide.
Frequently asked questions
Should a small business always choose an integrated system?
No. Match the solution to the need and implementation capacity. A focused tool may be sufficient for one function, while connected processes may justify a wider system. More functions can create more complexity if the business is not ready to use them.
Is the cheapest after-grant package necessarily best?
No. Compare the full scope and ongoing cost, including renewals, training, data access and support. A package should remain commercially sensible after the subsidy period and should solve the workflow that justified buying it.
Reviewed 13 October 2026. Activity requirements and approved terms apply. Illustrative examples are not funding offers.
